
Customer Experience
All about Customer Experience
Browse the latest news, articles, and episodes related to this category.
News
2
News
Braze Introduces Agentic AI into Marketing Campaign Management Operations
Braze announced tools driven by agentic AI, including "Decisioning Studio Go," which tests over a billion combinations per recipient, with availability expected in October.
10/2/2026

News
TikTok Shop Bans Packaging Inserts Used to Solicit Reviews
TikTok Shop has announced a ban on packaging inserts that incentivize buyers to leave reviews in exchange for rewards, in a move aimed at maintaining the integrity of product reviews on the platform.
9/26/2026

